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Dec 23, 2019

Attention, managers and leaders: Your customers are trying to talk to you. Are you listening? Customer feedback is the most powerful insight you’ll get on your business, and how you respond to it will determine the trajectory of your brand perception. It’s more powerful than any marketing effort you ever do! Tune...


Dec 9, 2019

Customer service affects us all. But have you ever thought about how YOUR attitude affects the thousands of people behind the counter who interact with you over your lifetime?  On today’s episode, we’re talking about the relationship between employee and customer, how my work with McDonald’s forever changed how I...


Nov 25, 2019

We’ve all heard that it’s best to avoid discussing politics and religion, but on this episode, I'm breaking the rules, talking about religion, and sharing my faith journey. My faith is the reason I believe so deeply in having an “attitude of gratitude,” and it’s part of the reason why I believe I’m “living...


Nov 11, 2019

Let me guess: You want your life to be better in a year than it is now. You want to be growing in your career. You want to achieve the goals that you’ve had on your list forever. You want your relationships to be healthier. And you want to really feel like you’re living the dream. You’re in luck, because on this...


Oct 29, 2019

If you want to be a leader who manages a team that is both incredibly productive and remarkably close-knit—or if you want to join a team like that—tune in. I’m interviewing Alyson Lundell, the Senior Director of PR at Universal Orlando Resorts, and she’s sharing her exclusive insights on leading with humility...