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Jan 28, 2019

How do you turn your customers into raving fans? So many people I speak in front of—from CEOs to retail store managers—ask me this. My answer? By watching the balloon man. On this episode, I’m sharing my friend Dennis Forel’s (AKA the balloon man) amazing strategy for a captivating customer experience. There’s...


Jan 21, 2019

Here’s the truth: Life is hard, and living your dream takes hard work. How do you maintain an attitude of gratitude when everything feels like an uphill battle? On this episode, I’m sharing the story of a young man I met at Florida State University who redefined for me the meaning of gratitude and grit in the midst...


Jan 8, 2019

Whatever your latest win was or whatever finish line you just crossed, I can guarantee that it won’t determine your success. Actually, I can practically guarantee the opposite. Too many people achieve their goals and get lazy—and too many people don’t see their value as a human being unless they achieve all of...