Dec 23, 2019

Attention, managers and leaders: Your customers are trying to talk to you. Are you listening? Customer feedback is the most powerful insight you’ll get on your business, and how you respond to it will determine the trajectory of your brand perception. It’s more powerful than any marketing effort you ever do! Tune...

Dec 9, 2019

Customer service affects us all. But have you ever thought about how YOUR attitude affects the thousands of people behind the counter who interact with you over your lifetime?  On today’s episode, we’re talking about the relationship between employee and customer, how my work with McDonald’s forever changed how I...